Last updated: 26.03.2020
Our customers are at the centre of everything we do at Consumer Helper. As well as providing you with great value and excellent service, we’re committed to protecting your privacy.
When we refer to Consumer Helper, we, us or our in this privacy policy we mean our group businesses and products and services offered by those businesses.
This privacy policy is for customers of Consumer Helper and supplements other privacy notices we might provide to you – it doesn’t replace them.
Consumer Helper is a trading style of Nest Money Limited.
Dalton House | Dane Road | Sale | Manchester | M33 7AR
To exercise your rights in relation to your personal information, please email hello@consumerhelper.co.uk
You can write to our Data Protection Officer (DPO) at Data Protection and Legal team, Dalton House, Dane Road, Sale, Manchester, M33 7AR
If you have any data protection complaints, you’re able to contact the Information Commissioner’s Office (ICO) (www.ico.org.uk). We’d like to try and help with any concerns you may have before you contact the ICO, so please get in touch with us in the first instance.
We’ll collect certain personal information from you when you use our website, when you get in touch with us about any of our products or services, and during any process to sign up, change or cancel your products and services.
The purpose of our privacy policy is to let you know:
If we make any changes to our privacy policy, we’ll post changes on this page. If they’re major changes, then we’ll also send you an email letting you know.
What will we collect?
We collect certain personal information from you, which is any information which might identify you. It does not include data where the identity has been removed (anonymous data).
The information we collect includes:
We also use aggregated data, in order to improve our operations and ensure we are providing you with the best service possible. All aggregated data is anonymised and doesn’t reveal your identity.
It’s really important that the personal data we hold about you is up to date so please let us know if your personal data changes at any time.
When will we collect it?
We (and our agents) collect certain personal information from and about you during your sign-up journey and when you get in contact with us or use our website or as part of providing our services to you.
We may also monitor and record any communications we have with you, including phone calls and emails, to make sure we are providing an excellent service to our customers.
We’ll only use your personal information where we’re allowed to by law. Generally, this will be under one or more of the following circumstances:
Contacting you
We’ll contact you by the method we’ve agreed with you in our terms and conditions.
Marketing information
When you first provide your personal information to Consumer Helper, we’ll give you the chance to choose whether you’d be happy for the Consumer Helper group to contact you with marketing information. If you choose to be contacted, we may use your identity, contact, usage and profiled data to tell you about exciting new products and services from Consumer Helper and our related businesses in the wider Consumer Helper group (or they may contact you directly).
If you decide you want to opt-out of receiving marketing communications after you have opted-in, or want to change how you receive them, you can always change your preferences at hello@consumerhelper.co.uk at any time. This won’t affect any marketing information we sent to you before you let us know.
We’ll occasionally remind you that you can update your preferences for receiving marketing information, or if you haven’t told us what your preferences are, we might get in touch to find out.
We may share your personal information with the following types of organisation to use personal information including:
Where third parties are processing data on our behalf, they won’t use your personal information for their own purposes and we only permit them to use it in accordance with our instructions and the law.
Priority Services Register or special needs
If we believe that you (or a member of your household) need extra care (for example, because of your age, health, disability or financial circumstances) and we have your explicit consent to do so, we may record and share this information with the following people to ensure your supply isn’t interrupted:
We follow strict security procedures to protect your personal information. This includes following certain guidelines (for example, checking your identity when you phone us).
We strongly recommend that you do not disclose any Consumer Helper login details to anyone. Please always remember to logout of your account when you have finished using any of Consumer Helper websites or portals.
From time to time, our website may provide hypertext links to sites which are created by individuals and companies outside of Consumer Helper. We do this if the site is relevant to the topic you’re reading about. Whilst we always try to check that the content of these sites is suitable, we cannot take any responsibility for the practices of the companies who publish the sites that we link to, or the accuracy or relevance of the content on them.
We’ll only retain your personal information for as long as necessary for the reason we collected it, including for any legal requirements we must comply with.
When deciding on how long to retain your personal information for, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and any applicable legal requirements.
Details of retention periods for different aspects of your personal information are available in our retention policy which you can request by contacting us on hello@consumerhelper.co.uk
In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) and use this indefinitely, without further notice.
You have various rights in relation to your personal information. These rights are as follows:
To exercise your rights in relation to your personal information, please email hello@consumerhelper.co.uk
We’ll try to respond to all requests within one month. If your request is complex or if you make lots of requests, we may extend our time to respond – if this is the case, we’ll let you know.
A cookie is a piece of information stored in a small file which is sent to and from web pages. They can be used to identify that you’ve visited websites before and some will be stored on your computer by your web browser.
We use cookies to understand how people use our websites and to help us to make your experience of our websites better.
We use short-term cookies to recognise your PC as you move around our site and to remember any information you have entered for next time you visit us.
Measuring web traffic
We use programs such as Google Analytics and Mixpanel to help us find out:
These insights help us understand how to improve our websites.
Google Analytics uses cookies to collect non-personally identifiable information like:
Advertising
We use tools such as ValueClick to place Consumer Helper ads on other websites you may visit. These tools may set cookies to track the performance of our advertising campaigns and allow us to tailor the advertising you might be interested in.
We also use products like Google Analytics Advertising, including remarketing with Google Analytics, Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting features. These products help us understand what ads work best so we can more effectively promote our products and services to you.
We also use Google Adometry to track the way you interact with our ads before you come to our website. This lets us work out which ones are relevant to you and which ones aren’t.
We use Google Adwords Customer Match to help exclude our existing customers from seeing our ads, and to reach similar web users who could also be interested in Consumer Helper.
We use Experian to make the content and advertising shown on devices that you might use more relevant and useful. As part of this process Experian uses cookies and receives information about the kind of device you use as well as your IP address.
If you don’t want us to use cookies in your web browser, you can remove them from your computer or change your browser settings so that it either blocks cookies altogether or asks you if you’d like to accept them from some websites.
If you have any questions about the way we handle your personal information, or would like to contact our Data Protection Officer, please get in touch at hello@consumerhelper.co.uk and we’ll do our best to help you.